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Customer privacy

Delete your TapTally account

TapTally customers can permanently close their loyalty account from the mobile app or request deletion without reinstalling the app.

This page is for customer loyalty accounts. If the same login manages a café or other TapTally business, automatic deletion is blocked so the business portal and staff access are not removed. Contact us to delete only the customer profile or to request business-account closure.

Delete inside the TapTally app

  1. Open TapTally and sign in.
  2. Open Profile.
  3. Select Delete Account and complete the confirmation steps.

Request deletion without the app

Email us from the address connected to your TapTally account. If your account uses a private relay address or phone number, include that detail so we can locate the correct account. We may ask you to verify ownership before completing the request.

Email an account deletion request

What deletion covers

We remove or de-identify the customer loyalty profile, recovery identities, push-token association, and user-linked Support & Feedback messages, archive saved loyalty cards, void available rewards, and disable the customer login. This does not automatically delete a café TapTally business, billing records, or staff records. Some de-identified loyalty transactions, fraud-prevention, dispute, legal, and backup records may be retained for a limited period where reasonably necessary or legally required.

Read the TapTally Privacy Policy for more information about retention and privacy rights.